Enterprise customers receive priority support and dedicated assistance with faster response times and direct access to our engineering team.
- Click Support in the left sidebar navigation
- View all your existing support requests
- Click New Issue to submit a new request
Submitting a Support Request
- Select the affected workflow from your existing workflows
- Specify the issue type: wrong data, missing fields, wrong website, scraper not working…
- Optionally pause the workflow while the issue is being investigated
- Provide details:
- Title: Brief summary of the issue
- Description: Detailed explanation with specific examples
- Priority: Urgent, High, Medium, or Low
- Attachments: Screenshots or files that help illustrate the issue
Tracking Your Issues
The Support Center shows all your submitted issues with:- Status: Triage, Todo, In Progress, Done, Canceled…
- Priority level
- Last updated timestamp
- Issue ID for reference
Other Ways to Get Help
- Documentation: Browse our docs for guides and API reference
- Compliance questions: Contact [email protected]